🛍️ Orders & Products
1. How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order.
2. Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you can contact us at [email protected] as soon as possible to request changes or cancellation.
3. Do you offer custom or personalized products?
Currently, we do not offer customization options. However, stay tuned for future updates as we expand our product offerings!
4. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
🚚 Shipping & Delivery
5. What countries do you ship to?
We offer worldwide shipping. Please note that delivery times and shipping costs may vary based on your location.
6. How long does shipping take?
- Standard Shipping(USA): 3–6 business days
Shipping times may vary due to customs or local postal services.
7. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over a certain amount—check our promotions for details!
8. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties or taxes, depending on your country’s regulations. These charges are the buyer’s responsibility.
🔄 Returns & Exchanges
9. What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in original condition, unused, and with all tags attached.
10. How do I return an item?
Visit our Returns Page, fill out the return request form, and follow the instructions provided. For assistance, contact us at [email protected].
11. Do you offer free returns?
Yes, we offer free return shipping in certain regions. Check our return policy for eligibility.
12. How long does it take to receive a refund?
Refunds are processed within 7–10 business days after we receive your returned item. It may take additional time for the refund to reflect in your bank account, depending on your payment provider.
💳 Payments
13. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover. All payments are processed securely.
14. Is my payment information secure?
Absolutely. We use SSL encryption to ensure all your personal and payment information is safe and secure.
📩 Account & Support
15. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorites, and enjoy a faster checkout process.
16. I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
17. How can I contact customer support?
You can reach us via email at [email protected] or through our Contact Us page. We aim to respond within 24 hours on business days.
❓ Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out. We’re always here to help!