Thank you for shopping with Realpostry. We strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help.
1. Eligibility for Refunds
- To be eligible for a refund, your item must be unused, in the same condition you received it, and in its original packaging.
- You must request a refund within 30 days of receiving your order.
- Proof of purchase (such as an order confirmation or receipt) is required.
2. Non-Refundable Items
- Gift cards
- Personalized or custom-made items
- Final sale items
3. How to Request a Refund
- Contact Us: Email us at [email protected] with your order number, reason for the return, and any relevant photos if applicable.
- Return Instructions: We will provide you with return instructions, including the return address.
- Shipping: You are responsible for paying the return shipping costs unless the item was defective or incorrect.
4. Processing Your Refund
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank as processing times vary.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected].
7. Contact Us
If you have any questions about our refund policy, feel free to reach out at:
Email: [email protected]
Thank you for choosing Realpostry!